Warranty Policy

Buying goods online can be risky. Don’t worry. We back everything with a warranty (usually one-year but depends on the item). Your warranty starts when the product arrives at your home.

What does your warranty cover?

We cover any faults in your product. If your product is not fit for its intended purpose. We also cover if the description and the product don’t match. All standard Australian warranty stuff.

What is not covered?

There are some things we don’t cover like:

-         Normal wear and tear;

-         Damage caused by accidents, misuse, negligence, lack of maintenance, carelessness, natural disasters, kids, pets and so on, or commercial use of non-commercial equipment (unless allowed by the manufacturer);or

-         Modification by an unauthorized person

How do I start my warranty request?

Get in contact with our customer service team. They may ask for pictures or videos of the issues with your product.

If we ask for a picture, then please take a clear picture showing the issue. The more angles and pictures, the better. Always remember to have good lighting and take pictures of labels and tags.

Videos are good too. Try recording a short video (no more than 2 minutes) showing off the problem. Speak clearly and explain the issue to help us understand the problem.

What happens to an approved warranty request?

We will either repair and return your item, replace like for like, or refund you money.

Our customer service team will give you instructions for how to return your item if we need it.

What if we deny your warranty request?

This is the bit you may not want to hear. Not all warranty requests are valid. We do have a 30-day money back guarantee though.

Do I have to pay anything?

It is our fault, so we pay for return shipping. That is only fair. You are responsible for dropping the parcel off at your local post office.

What happens to my warranty if I receive a replacement item?

Your warranty continues from the original date. It is not reset if you receive a replacement item.