Terms and Conditions

These Terms of Use (the Terms) govern the use of https://www.petpawz.com.au (the Website) and all related sites and content including copyright, data, text, software, images, graphics, trademarks, logos, interfaces, photographs, and other intellectual property.

The Website and all its content are owned and operated by Sello Products Pty Ltd (Sello).

By visiting and using the Website you accept and agree to be bound by all the Terms. Pet Pawz may vary these Terms at any time, and by continuing to use the Website you consent to any variation. Pet Pawz will not notify users of any variations, so please regularly check these Terms for any variations. If you do not accept these Terms, please do not use the Website.

Certain material on the Website may be subject to special or additional rules or conditions which will form part of these Terms.

The long and the short of it is, if you want to use anything on the site, just check with us first. All copyright and other rights (including, without limitation, intellectual property rights) for the Website and the material on the Website are owned by Pet Pawz. Users may not use, adapt, modify, sell, license, distribute, transmit, display, publish or create works derived from the Website or the material without prior written consent from Pet Pawz, which may be withheld at the absolute discretion of Pet Pawz (except as otherwise permitted by applicable law).

The Website may contain links to other websites which may be controlled by third parties (Third Party Websites). Pet Pawz is not responsible for any content on Third Party Websites. The user accepts that visiting Third Party Websites is done at the users own risk. Pet Pawz makes no representations or warranty on the quality or accuracy of material available on Third Party Websites, or that such material does not infringe the intellectual property rights of a third party.

This Website may also use “cookie” information collection technology. Cookies may also be used by companies to which we link. Blocking cookies may limit the functionality of the Website.

Whilst Pet Pawz derives information from sources which Pet Pawz believe to be accurate and up to date at the time of publication, aside from our obligations under the Australian Consumer Law, Pet Pawz makes no representation or warranty that the content on the Website is accurate, up to date or complete or that any expressions of opinion or statements of intention are reasonable or honest.

Pet Pawz do not warrant or guarantee that access to the Website will be uninterrupted or error free, that any defects will be corrected immediately, or that the Website will be free from viruses or contamination.

Pet Pawz may make changes to the materials and services of this Website, or to the products and services, at any time without notice. The materials and services of this Website may be out of date, and Pet Pawz makes no commitment to update the materials and services at this Website.

Information published on this Website may refer to products, programs or services that are not available in your region.

All prices quoted on this site may change without notice.

If your order includes a product that is not available, we will contact you and offer suggestions on a suitable replacement product. If no suitable replacement product is found, we will give you a refund.

Please verify that all details in your order like your address are correct. Once an order is submitted, there is minimal chance to make changes.

All products are paid for during the checkout process. Your order is only finalised when it is paid for. Your complete credit card number cannot be viewed by Pet Pawz or any outside party. We never permanently store complete credit card details on our site. Please visit https://www.stripe.com/au for more information.

Payment via PayPal on standard orders can only be sent to a single shipping address. Details of the terms of use of PayPal can be found on their website, https://www.paypal.com/au/webapps/mpp/home.

Please read the Return and Refund policy, or the Warranty policy for any queries about returns.

Pet Pawz may cancel your order before delivery. We may do this even if we have received payment from you. Cancellation notices will be sent via email and potentially by phone. We may cancel your order are if:

• any of the ordered products are not available;

• there was any error in the description of any ordered products, or their price as advertised by us;

• your order is in breach of these or any other relevant terms and conditions or is contrary to any law; or

• these Terms provide that we may not deliver your order.

You cannot change or cancel an order after it has been placed.

Your order might be sent one parcel or multiple parcels. Your order may even be sent through different couriers (Australia Post, Allied Express and others). This means larger orders may arrive on different days.

If there are any special delivery conditions, we will notify you before or when your order is made.

If you are not home when your parcel is delivered, a card may be left in your letterbox with instructions on how to collect it. Alternatively depending on instructions, your package may be left unattended.

Delivery times vary depending on your location and the courier’s workload. Infrequently delivery times can be much longer than expected.

If you choose to have your parcel delivered to an unattended location, you accept the risk of loss or damage to your parcel.

Vouchers are not legal tender. Unused portions of a voucher’s value will be available as a credit in your account. Vouchers are not redeemable for cash. Voucher codes are only usable once unless otherwise stated. Pet Pawz is not responsible for lost or stolen voucher codes. Voucher codes expire three years after issue unless otherwise stated.

We will email and contact you about your order as required. We may also send promotional material relating to our Pet Pawz only (no third parties). If we send you promotional content, you can unsubscribe at any time.

Customers are not allowed multiple accounts. Any benefits gained from creating multiple accounts will be forfeited. In the event you have credit on an account, or an order has been made, we may issue a refund. You may also be permanently banned from our store.

At times we may offer credit for such activities as referring friends to us, reviewing products, or other activities. These credits (or points) will expire after 12 months. We reserve the right to modify or cancel any unused credits at any time.

Any personal information collected on the Website will be in accordance with our Privacy Policy, which can be viewed here.

All information, advice or other data on the Website is provided as general information only and should not be relied upon. Use of and any reliance upon the Website and its content are entirely at your own risk.

Subject to the Australian Consumer Law, Pet Pawz will not be responsible or liable for any loss, damage, injury or other claim or outcome arising from reliance upon the Website.

These Terms are governed by the laws of Victoria, and any dispute in relation to these Terms or your access or use of the Website will be the exclusive jurisdiction of the Courts in Victoria.

If any of these Terms are unenforceable or held to be invalid, the offending provision/s will be removed from these Terms and the amended Terms will remain in force. Any failure by Pet Pawz to act or enforce these Terms immediately will not be considered a waiver to take any such action.